Michael Schwartz Library

Report Trouble Connecting to an Electronic Resource

To report a problem connecting to an electronic resource, please fill in this form as completely and accurately as possible.

Many things can prevent a successful connection to an electronic resource, the most common being a problem with your library user account. The Remote/Off-Campus Access page covers many of these problems and you might want to consult this first if you have not already done so.

*Indicates required fields.

*Which library resource or database were you trying to access? :

On or Off Campus

Are you trying to connect from off-campus?

Yes

If YES to off-campus, where are you connecting from?
(Some places like schools, office buildings, libraries or hospitals might have a firewall set up that could block access.)

* What happens when you try to connect?:
(Please type in any error message you receive and tell us as accurately as possible at what point you receive the error message.)

*What browser are you using?

Please note: You are not required to fill in the information below, but it may be very useful in determining a solution to your problem or getting in touch with you once we do.

Your Name

Your 7- Digit CSU ID Number

Your Email Address:
(so we may respond to you)