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Continuity of Library Services & Operations / Fall 2020 Updates


Fall Semester 2020: WE ARE OPEN FOR LIMITED SERVICES Monday – Friday, 8:00 a.m. – 5:00 p.m. 
We're here for you...wherever you are.


Fall 2020: we are open Monday through Friday 8am to 5pm

Welcome back - we've missed you!
As we continue to support remote teaching and learning, we are developing a phased approach to restarting on-campus library services, resuming access to print collections, and gradually reopening library spaces when it is safe to do so.

We have prioritized some of our most in-demand library services, including quiet study space and contactless book pick-up for OhioLINK and other library materials. This page will be updated continually to provide information as we resume normal services and make more of our materials available.

We're here for you. We look to our users - students and faculty - to tell us how we can help you, and we're actively devising new ways to safely deliver what you need. Please don't hesitate to reach out.

LIBRARY OPERATIONS & SERVICES DURING OUR PHASED REOPENING: What has changed...and what has not.

    IMPORTANT CHANGES, FALL 2020

    • Limited Hours We are open, with limited hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
    • Your VIKINGCard is required for swipe card access to the Library.
    • Health & safety /distancing protocols are in place campus-wide to prevent spread of the virus. Masks are required for all students, faculty and staff, as well as visitors, at all times on campus. Be sure to review CSU's Safe Campus Guidelines before coming to campus.
    • New, contactless/evening pick-up of library materials is available:
      • Use our Scholar catalog to request books from CSU or OhioLINK libraries online.
      • Select "Michael Schwartz Library Contactless" as your pickup location.
      • We'll let you know when your materials are ready to be picked up, and give you instructions for a safe, no-contact transaction.
      • For your safety, materials will be quarantined for 3 days before they are processed and ready for pick-up. Textbook availability and the usual OhioLINK 3-5 day turnaround time for expected delivery will be delayed to accommodate this extra time.
    • A new, remote research consultation area ("Zoom Rooms") is now available in the library, so if you're on campus, you'll be able to make an appointment to meet via Zoom with a librarian in a space with fewer distractions.
      Ask Your Personal Librarian research consultations will be available via chat, email, phone, and Zoom as usual. Contact us from wherever you are.
    • The library’s computer labs are open with limited capacity to allow for safe physical distancing. You'll find fewer seats, but the same capabilities for access to internet, printing, scanning, and Microsoft Office, as well as some specialized software for courses and two computers with Adobe Creative Cloud. More information here.
    • Quiet study carrels on the 2nd floor are available, but for your safety each carrel will be checked out to only one student per day. You may check out a key for a full day, 8am-5pm, Monday through Friday.
    • IS&T's Mobile Campus station in the Library will be closed this semester. You may visit Mobile Campus in the Student Center to borrow their laptops and other devices. Questions about loans or returns? Call 216-687-5050.
    • Elevators are limited to one passenger at a time, and access above the second floor is restricted to library staff only.
    • All floors above 2 are closed to the public, including:
      • All group study rooms and designated areas on all floors
      • All group project rooms on all floors
      • All student collaboration rooms, RT 103 & RT 402
      • Quiet study carrels on the 3rd floor
      • Presentation practice room, RT 304
      • Special Collections, RT 321
      • University Archives, RT 310
      • All private study carrels on floors 3 & 4
    • Library spaces that are closed or that have restricted or online-only public access:
      • The Writing Center is providing online assistance this semester for the entire University community. As always, they're offering workshops, tutorials and one-on-one help.
        Visit the Writing Center web site for details and to make an appointment.
      • Assistive Technology Learning Center, RT 103
        (assistance is available via The Office of Disability Services' Virtual Front Desk
      • Digital Design Studio & Multimedia Lab, RT 301 & RT 303
      • Microform & Microform Readers, 3rd floor
      • Writer's Lab, RT 302
      • Viewing Room, RT 305
      • Meditation Room, RT 331
      • Math Computer Lab, RT 403 (Math Emporium on 2nd floor is open.)
      • Confucius Institute, RT 416
      • Poetry Center, RT 415
      • Mothers' Room, 4th floor
      • Computer Instruction Room, RT 414
      • Library Instruction Rooms, RT 401 & 502
      • Digital Production Unit, RT 807

    It's important to us to keep supporting you safely, so expect hours, services, and policies to change frequently as the situation warrants, and as we learn more about what you need and the safest ways to offer our services.


    SOME THINGS HAVEN'T CHANGED

      Quiet, safe spaces for studying. After making adjustments to ensure distancing protocols, we still have over 200 study spaces for you, including our popular quiet study carrels on the 2nd floor.

      OhioLINK lending has restarted, and contactless/evening pickup is available for both local Scholar and OhioLINK holds.

      Interlibrary loan is filling requests, including requests for articles from our own print journals on the 4th floor, which is closed. We are waiving fines for print materials you have checked out, but due dates are at the discretion of the lending institutions, so we do need you to return them when due.

      KIC scanners and copy machines are available, along with supplies for you to use to disinfect them before and after each use.

      A large collection of online materials including 353,343 e-books, 59,978 electronic journal titles, 151,707 digital media holdings, and 259 research databases that can be accessed anytime, anywhere.

      The library’s computer labs are open with limited capacity to allow for safe physical distancing. You'll find fewer seats, but the same internet, printing, scanning, Microsoft Office, and Adobe CS6, as well as some specialized software for courses. More information here.

      Our outdoor book drop is available 24/7 for convenient, contactless return of library materials any time you're on campus.


    CSU LIBRARIANS ARE ALL WORKING AND AVAILABLE TO ASSIST YOU - EVEN WHEN OUR BUILDING IS CLOSED. That's one important thing that has never changed! Like you, some of us are on campus, and others are working remotely. We're all here for you - wherever you are.

      For general and quick reference questions, Chat Services are available during the following hours:

        Monday - Thursday, 8 am to 8 pm
        Friday 8am - 5pm
        Saturday from 10 am -5 pm

      For subject-specific and more in-depth research help contact your Personal Librarian by chat, email or phone (216-687-5300).

      To speak with someone at User Services about PIN resets, book holds and returns, and general library information, you may call 216-687-2478, Monday - Friday, 8 am to 5 pm.

      NOTE: We won't be available on University holidays, including Veterans Day (11/11), & Thanksgiving (11/26 & 11/27), but leave us a phone message and we'll call you back as soon as we reopen!


    BOOKS & OTHER PHYSICAL MATERIALS: Borrowing, Returning, Due Dates, Fines, Overdues, & Renewals
    To speak with someone at User Services about your library account - including PIN resets, book holds and returns, and overdue notices, you may call 216-687-2478, Monday - Friday, 8 am to 5 pm.

      BORROWING PRINT MATERIALS
      Our new, contactless/evening pick-up is available as an option for all circulating materials. More information below.

      • Local Borrowing: Books shelved on the second floor are available as usual, but while our upper floors are closed, you may request circulating materials shelved on the 3rd and 4th floors online (allow 24 hours turnaround time) or in person at User Services. Articles from our non-circulating 4th Floor Journal Stacks may be requested online via Interlibrary Loan. Textbook Center materials are available, but must be quarantined between uses. (see "Textbooks", below)

      • Borrowing from OhioLINK: OhioLINK print lending has resumed! You may request items now via our Scholar online catalog for contactless/evening or in-person pick-up. Remember that access to electronic resources from OhioLINK also remains available.

      • Borrowing from Interlibrary Loan: ILL is processing new requests now for all items, including periodical articles from our own print journals on the 4th floor.. Details about Interlibrary Loan here

      **NOTE: Our contactless/evening pick-up option is available for all circulating library materials

      • Use our Scholar catalog to request books from CSU or OhioLINK libraries online.
      • Select "Michael Schwartz Library Contactless" as your pickup location.
      • We'll let you know when your materials are ready to be picked up, and give you instructions for a safe, no-contact transaction.
      • For your safety, materials will be quarantined for 3 days before they are processed and ready for pick-up. Textbook availability and the usual OhioLINK 3-5 day turnaround time for expected delivery will be delayed to accommodate this extra time.

      RENEWING PRINT MATERIALS

      • Renewing OhioLINK and Local CSU Materials: Local and OhioLINK materials which were previously auto-renewed through September 30th may now be renewed online through the end of the semester. No need to come to campus - just log into your library account.

      • Renewing Interlibrary Loan materials: Renewals are at the discretion of the lending institutions, so let us know if you wish to renew your materials, and we'll ask. If the lending institutions refuse our requests, we will need you to return them.

      RETURNING PRINT MATERIALS

      • Returning Materials in Person
        Our indoor and outdoor book drops are available for book returns. If you wish to return your books and can't make it to the library while we're open, our outdoor book drop is available 24/7 for convenient, contactless return of library materials any time you're on campus.

      • If you would prefer to mail your books back to us, you may do so at your own expense. Please use one of the following addresses:

        IF YOU ARE MAILING BOOKS VIA USPS,
        USE THIS ADDRESS

          for OhioLINK & CSU materials:
          Cleveland State University
          Michael Schwartz Library
          Book Returns: User Services
          2121 Euclid Avenue
          Rhodes Tower, 100
          Cleveland, Ohio 44115

          for Interlibrary Loan materials:
          Cleveland State University
          Michael Schwartz Library
          Book Returns: Interlibrary Loan
          2121 Euclid Avenue
          Rhodes Tower, 122
          Cleveland, Ohio 44115

        IF YOU ARE MAILING BOOKS VIA FEDEX, UPS,
        OR ANY OTHER CARRIER, USE THIS ADDRESS

          for OhioLINK & CSU materials:
          Cleveland State University
          Michael Schwartz Library
          Book Returns: User Services
          1860 E. 22nd St.
          Rhodes Tower, 100
          Cleveland, Ohio 44115

          for Interlibrary Loan materials:
          Cleveland State University
          Michael Schwartz Library
          Book Returns: Interlibrary Loan
          1860 E. 22nd St.
          Rhodes Tower, 122
          Cleveland, Ohio 44115




ABOUT TEXTBOOKS

We know you rely on our print Textbook Center, so we're not going to close it down, but for everyone's safety, we must quarantine materials between uses. The usual 2-hour loan periods will still apply, and our KIC scanners will be available for you. We realize this will create difficulties, and we're here to try and help in any way we can.


REMOTE ACCESS TO LIBRARY RESOURCES (see also "Textbooks", above)

Taking classes remotely? Our goal is to continue to provide you with the resources, expertise, and services you need to do your work with as little disruption as possible. Fortunately, we have been providing online resources for our remote users for a long time, so you'll find much is available to you, even while you can't visit us in person.

 


WE WILL CLOSELY MONITOR use of the library’s physical space, technology, and services to determine if the level of in-person services coupled with remote services meets the needs of students, faculty, and staff. The data gathered, along with the spread of the virus, and recommendations of the CDC, State, and University, will be used to determine when the library can safely expand services. The library will remain flexible and responsive to requests from the campus community for additional services, resources, and spaces, adjusting as necessary as long as safety and health of patrons and staff can reasonably be maintained.

 


University & Other Resources about COVID-19 and its impact on CSU services